FAQ
SHOPPING
PAYMENT
SHIPPING
RETURNS
CARE
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PAYMENT |
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SHIPPING |
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How do you ship locally? We provide delivery by our trusty couriers, FedEx and Qxpress for all deliveries within Singapore, except to these restricted areas.
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What is your online return policy?
*For online orders only, does not apply to in-store purchases. |
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What is your online exchange policy?
Exchange can only be made for another item of the same value or higher with a top-up. Be sure to include the exact style, colour and size of the new item on the return note. You are only entitled to a one-time exchange per item. Strictly no refunds are allowed for items under sale or special promotions. |
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How do I make an exchange or refund for online orders?
We ask that items are returned in its original packaging with the swing tag attached, unworn, unaltered, and unwashed.
Online refunds or exchanges will be processed within 7 business days from the day we receive your parcel. Refunds with the deduction of shipping will be made to the original mode of payment. |
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How do I ship back/ drop off the return order? Drop us an email at info@ginleestudio.com and we'll arrange for a pick-up at your doorstep. A cart will be sent to you for payment of delivery. Customers will be required to print out the shipping note themselves.
Alternatively, you may choose to head down to our Raffles City or Great World City boutique to drop off your online return.
DROP OFF at:
If you are unsure of the procedure or need to expedite your online return or exchange process, please reach out to us at info@ginleestudio.com.
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How do I care for my GINLEE Studio apparels? As a rule of thumb, always wash dark and light coloured clothing separately.
Pleated Apparels
Pleats are formed using a set of moulds and high heat, thus the only thing that can reverse its formation is – high heat. Interested to see how it’s made? Watch this.
Other Apparels
The pleats of my item have flattened, can they be restored? The repleating process requires the garment to be sent back to our supplier, taken apart, flattened thoroughly, pleated and sewn back together before it is sent back to Singapore, taking a waiting time of at least 5 weeks – essentially the same process of producing a new item. Drop us an email at info@ginleestudio.com for more enquiries. |